YES we are not on land but tied up and plugged in at Union Wharf, Market Harborough. Does this mean we are grounded on water because we are not moving? It is a calm place to adjust our pace and mindset to living as water gypsies. It goes without saying but I’ll write it, we do feel at home again on DB and we are excited about cruising. There have been a few appointments for routine body maintenance, nothing to do with DB.
A couple of days ago, being in my Pinocchio frame of mind, I asked Cptn what he was doing on his laptop as he purposefully finger tip tapped the keyboard.
“Thanking.” he answered
“Who are you thanking?” I was puzzled.
“No, Banking.” He replied.
Was he mumbling or is my hearing becoming compromised? Banking, of course, it’s the bugbear.
The Bank, not to be named by me, in receipt of our attention invited a domino effect of events that are comedic material and must be shared. This hit my giggle button. I mean how could they be so inadequate, try as I may to be empathetic it’s just not happening.
It’s about an Internet banking Login failure that would have been dealt with IF the Bank had posted a new Log on PIN to our postal address, as they said they would. It should have been waiting for us, on our return from Spain. It wasn’t. A phone call to #0800 and they agreed to post a new Log on PIN but that is a problem as we are not near our postal address SO could they send it to a local Branch of said Bank near us. SO yes all Cptn has to do is make a request for Log on PIN at local Branch!
Cptn, accompanied by Della-the Navigator, walks to local Branch to make the request as mentioned above.
He is informed by gushing Bank officer “There is a new system in place and all you have to do is Log on to your account and you will be sent new Log on details.”
“Que? Der! How am I going to Log on if I can’t access my account because I need a Log on PIN to do this?”
Bank officer replies “Hmm yes well you’d better phone the 0800#. Use our phone.”
Real time 0800# voice says “Yes we can give you Log on details BUT first you need to sign up for the service WHICH means you have to log on to do this.”
Confused and bemused Captn discusses how can this be resolved and is told by real time 0800# voice “Complaints service.”
Cptn waits, holding the receiver, for more than 10 minutes when real time 0800# voice returns giving the following response “Sorry sir, you are not able to make a complaint because they are still dealing with another complaint you made, some months ago.”
You can be sure Cptn will never be caught in the ‘apathy’ trap.
The sooner we are chugging along on DB the sooner I can put my head in the clouds!